In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Simulation has been regarded as the third way to represent social models, alternative to other two symbol systems: the verbal argumentation and the mathematical one. Simulation ca...
Semiconductor wafer fabrication facilities (wafer fabs) are among the most complex production facilities. A large product variety, hundreds of processing steps per product, hundre...
We introduce the foundation of a system modeling environment targeted at capturing the anticipated interactions of hardware and software behaviors -- not just their co-execution. ...
Neal K. Tibrewala, JoAnn M. Paul, Donald E. Thomas