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CIKM
2009
Springer
15 years 10 months ago
Group CRM: a new telecom CRM framework from social network perspective
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...
Bin Wu, Qi Ye, Shengqi Yang, Bai Wang
156
Voted
KBSE
1995
IEEE
15 years 7 months ago
A Model for Decision Maintenance in the WinWin Collaboration Framework
Cost-effective engineering and evolution of complex software must involve the different stakeholders concurrently and collaboratively. The hard problem is providing computer suppo...
Prasanta K. Bose
132
Voted
AVI
2008
15 years 6 months ago
A mixed-fidelity prototyping tool for mobile devices
In this paper we present a software framework which supports the construction of mixed-fidelity (from sketch-based to software) prototypes for mobile devices. The framework is ava...
Marco de Sá, Luís Carriço, Lu...
141
Voted
JSS
2008
92views more  JSS 2008»
15 years 3 months ago
A Web services-based framework for building componentized digital libraries
We present a new Web services-based framework for building componentized digital libraries (DLs). We particularly demonstrate how traditional RDBMS technology can be easily deploy...
Rodrygo L. T. Santos, Pablo A. Roberto, Marcos And...
141
Voted
JUCS
2008
165views more  JUCS 2008»
15 years 3 months ago
A Product Derivation Tool Based on Model-Driven Techniques and Annotations
: In this paper, we present a model-based tool for product derivation. Our tool is centered on the definition of three models (feature, architecture and configuration models) which...
Elder Cirilo, Uirá Kulesza, Carlos Jos&eacu...