— We consider the situation where users rank items from a given set, and each user ranks only a (small) subset of all items. We assume that users can be classified into C classe...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
This paper describes COMPAQ QuickSource, an electronic problem-solving and information system for Compaq’s line of networked printers. A major goal in designing this system was ...
In this article we describe an ongoing effort to integrate information visualization techniques into the process of configuration management for software systems. Our focus is to...
Purpose – This paper aims to look at a research project – StarPlane –a national dynamic photonic network controlled by grid applications. Design/methodology/approach – The...
Paola Grosso, Li Xu, Jan-Philip Velders, Cees de L...