Peripheral information is information that is not central to a person’s current task, but provides the person the opportunity to learn more, to do a better job, or to keep track...
As online groups grow in number and type, understanding lurking is becoming increasingly important. Recent reports indicate that lurkers make up over 90% of online groups, yet lit...
We discuss a novel type of interface, the intelligent gazeadded interface, and describe the design and evaluation of a sample gaze-added operating-system interface. Gaze-added int...
When a novice needs help, often the best solution is to find a human expert who is capable of answering the novice’s questions. But often, novices have difficulty characterizing...
Voicemail is a pervasive, but under-researched tool for workplace communication. Despite potential advantages of voicemail over email, current phone-based voicemail UIs are highly...
Steve Whittaker, Richard Davis, Julia Hirschberg, ...