In this paper we address the problem of extracting important (and unimportant) discourse patterns from call center conversations. Call centers provide dialog based calling-in supp...
Anup Chalamalla, Sumit Negi, L. Venkata Subramania...
In recent years, the number of patents filed by the business enterprises in the technology industry are growing rapidly, thus providing unprecedented opportunities for knowledge d...
Mohammad Al Hasan, W. Scott Spangler, Thomas D. Gr...
The burgeoning amount of textual data in distributed sources combined with the obstacles involved in creating and maintaining central repositories motivates the need for effective ...
Shenzhi Li, Christopher D. Janneck, Aditya P. Bela...
Knowing the reputations of your own and/or competitors' products is important for marketing and customer relationship management. It is, however, very costly to collect and a...
Abstract-- A decomposition of a binary matrix into two matrices gives a set of basis vectors and their appropriate combination to form the original matrix. Such decomposition solut...