Being the client's first interface, call centres worldwide contain a huge amount of information of all kind under the form of conversational speech. If accessible, this infor...
Martine Garnier-Rizet, Gilles Adda, Frederik Caill...
We investigate the connection between part of speech (POS) distribution and content in language. We define POS blocks to be groups of parts of speech. We hypothesise that there ex...
Teams that are geographically distributed often share information both in real-time and asynchronously. When such sharing is through groupware, change conflicts can arise when peo...
Mark S. Hancock, John David Miller, Saul Greenberg...
Continuous Queries (CQ) help users to retrieve results as soon as they become available. The CQ keeps track of two important events. If there is any change in the source informatio...
This paper describes a mixed method, empirical analysis of conversation reuse in an online technical support community. I find that the same characteristics that make the conversa...