IT problem management calls for quick identification of resolvers to reported problems. The efficiency of this process highly depends on ticket routing--transferring problem ticke...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
A fundamental task of data analysis is comprehending what distinguishes clusters found within the data. We present the problem of mining distinguishing sets which seeks to find s...
Data mining is increasingly performed by people who are not computer scientists or professional programmers. It is often done as an iterative process involving multiple ad-hoc tas...
Opinion mining techniques add another dimension to search and summarization technology by actually identifying the author's opinion about a subject, rather than simply identi...
Search logs, which contain rich and up-to-date information about users' needs and preferences, have become a critical data source for search engines. Recently, more and more ...