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135
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KDD
2008
ACM
142views Data Mining» more  KDD 2008»
16 years 5 months ago
Efficient ticket routing by resolution sequence mining
IT problem management calls for quick identification of resolvers to reported problems. The efficiency of this process highly depends on ticket routing--transferring problem ticke...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
165
Voted
SDM
2009
SIAM
160views Data Mining» more  SDM 2009»
16 years 2 months ago
Discovering Substantial Distinctions among Incremental Bi-Clusters.
A fundamental task of data analysis is comprehending what distinguishes clusters found within the data. We present the problem of mining distinguishing sets which seeks to find s...
Faris Alqadah, Raj Bhatnagar
EDBT
2010
ACM
145views Database» more  EDBT 2010»
15 years 8 months ago
Splash: ad-hoc querying of data and statistical models
Data mining is increasingly performed by people who are not computer scientists or professional programmers. It is often done as an iterative process involving multiple ad-hoc tas...
Lujun Fang, Kristen LeFevre
CIKM
2008
Springer
15 years 7 months ago
Professional credibility: authority on the web
Opinion mining techniques add another dimension to search and summarization technology by actually identifying the author's opinion about a subject, rather than simply identi...
Jack G. Conrad, Jochen L. Leidner, Frank Schilder
KDD
2009
ACM
183views Data Mining» more  KDD 2009»
16 years 5 months ago
OLAP on search logs: an infrastructure supporting data-driven applications in search engines
Search logs, which contain rich and up-to-date information about users' needs and preferences, have become a critical data source for search engines. Recently, more and more ...
Bin Zhou 0002, Daxin Jiang, Jian Pei, Hang Li