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BPM
2006
Springer
128views Business» more  BPM 2006»
15 years 3 months ago
A Redesign Framework for Call Centers
An important shortcoming in the Business Process Redesign (BPR) literature is the lack of concrete guidance on how to improve an existing business process. Our earlier work has aim...
Monique H. Jansen-Vullers, Mariska Netjes, Hajo A....
HICSS
2003
IEEE
127views Biometrics» more  HICSS 2003»
15 years 5 months ago
Designed for Success - Empirical Evidence on Features of Corporate Web Pages
We investigate how eight concepts derived from the media characteristics of the WWW impact corporate success in E-Business if implemented as features of companies’ web sites. We...
Nils Madeja, Detlef Schoder
CSMR
2005
IEEE
15 years 5 months ago
Discovering Unanticipated Dependency Schemas in Class Hierarchies
Object-oriented applications are difficult to extend and maintain, due to the presence of implicit dependencies in the inheritance hierarchy. Although these dependencies often co...
Gabriela Arévalo, Stéphane Ducasse, ...
ACMDIS
2010
ACM
15 years 5 hour ago
Design from the everyday: continuously evolving, embedded exploratory prototypes
One of the major challenges in the design of social technologies is the evaluation of their qualities of use and how they are appropriated over time. While the field of HCI abound...
Clint Heyer, Margot Brereton
EUROMICRO
2005
IEEE
15 years 5 months ago
Process Patterns for Software Systems In-house Integration and Merge Experiences from Industry
When an organization faces new types of collaboration, for example after a company merger, there is a need to integrate the existing software. Two main process challenges are how ...
Rikard Land, Ivica Crnkovic, Stig Larsson