While tactical command. control and communication environments might appear to be entirely instrumental in nature, they nevertheless provide a setting for social interaction. This...
We present the first user study of out-of-turn interaction in menu-based, interactive voice-response systems. Out-ofturn interaction is a technique which empowers the user (unable...
Saverio Perugini, Taylor J. Anderson, William F. M...
In this paper, we report our findings on the impact of providing users with varying degrees of control in an automated interactive scheduling system. While automated scheduling te...
Jina Huh, Martha E. Pollack, Hadi Katebi, Karem A....
In order to develop intelligent systems that attain the trust of their users, it is important to understand how users perceive such systems and develop those perceptions over time...
Joe Tullio, Anind K. Dey, Jason Chalecki, James Fo...
Gibson’s seminal concept of affordance could have real design power if it could be adequately explained as a phenomenon that happens within the scale of human lifetime. Today th...