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» IT Service Processes - State and Open Issues
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AUTONOMICS
2007
ACM
15 years 8 months ago
A framework to support multiple reconfiguration strategies
Self-management is a key feature of autonomic systems. This often demands the dynamic reconfiguration of a distributed application. An important issue in the reconfiguration proce...
Liliana Rosa, Luís Rodrigues, Antóni...
126
Voted
ECAI
2006
Springer
15 years 8 months ago
A Client/Server User-Based Collaborative Filtering Algorithm: Model and Implementation
Abstract. This paper describes a new way of implementing an intelligent web caching service, based on an analysis of usage. Since the cache size in software is limited, and the sea...
Sylvain Castagnos, Anne Boyer
PVLDB
2008
137views more  PVLDB 2008»
15 years 4 months ago
EasyTicket: a ticket routing recommendation engine for enterprise problem resolution
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
ADBIS
2006
Springer
131views Database» more  ADBIS 2006»
15 years 10 months ago
Anatomy of a Data Stream Management System
Abstract. In this paper, we identify issues and present solutions developed – both theoretical and experimental – during the course of developing a data stream management syste...
Qingchun Jiang, Sharma Chakravarthy
159
Voted
FAST
2011
14 years 8 months ago
A Scheduling Framework That Makes Any Disk Schedulers Non-Work-Conserving Solely Based on Request Characteristics
Exploiting spatial locality is critical for a disk scheduler to achieve high throughput. Because of the high cost of disk head seeks and the non-preemptible nature of request serv...
Yuehai Xu, Song Jiang