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» IT Service Processes - State and Open Issues
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HICSS
2008
IEEE
132views Biometrics» more  HICSS 2008»
15 years 10 months ago
Service Systems as Customer-Intensive Systems and Its Implications for Service Science and Engineering
What does differentiate service systems from traditional subjects of systems engineering such as manufacturing, and software? We address this issue by defining customer-intensive ...
Claudio S. Pinhanez
EWSPT
2003
Springer
15 years 9 months ago
An Approach and Framework for Extensible Process Support System
The issue of building a Process Support System Environment (PSSE), or a family of PSEE, to make them interoperate or to use them to pilot applications or services requires new solu...
Jacky Estublier, Jorge Villalobos, Anh-Tuyet Le, S...
WISE
2005
Springer
15 years 9 months ago
A Semantic Distance Measure for Matching Web Services
A key issue in web services is matching that involves comparing user requests with advertised services and finding the best available ones. In semantic web services, an ontology is...
Arif Bramantoro, Shonali Krishnaswamy, Maria Indra...
EG
2006
97views more  EG 2006»
15 years 4 months ago
Change management in e-government: OntoGov case study
: E-government systems are subject to a continual change. The importance of better change management is nowadays, more important due to the evolution of Europe towards a multicultu...
Ljiljana Stojanovic, Nenad Stojanovic, Dimitris Ap...
AXMEDIS
2006
IEEE
215views Multimedia» more  AXMEDIS 2006»
15 years 10 months ago
Distributed Architectures for High Performance and Privacy-Aware Content Generation and Delivery
The increasing heterogeneity of mobile client devices used to access the Web requires run-time adaptations of the Web contents. A significant trend in these content adaptation se...
Claudia Canali, Michele Colajanni, Riccardo Lancel...