The changing needs of healthcare provision around the world are forcing service designers and decision makers to adopt new tools in design and evaluation of processes. Apart from ...
This paper describes an ethnographic study conducted to explore the possibilities for future design and development of technological support for trauma teams. We videotaped 10 tra...
Aleksandra Sarcevic, Ivan Marsic, Michael E. Lesk,...
In every application domain, achieving interoperability among heterogenous information systems is a crucial challenge and alliances are formed to standardize data-exchange formats...
To keep a network of enterprises sustainable, inter-organizational control measures are needed to detect or prevent opportunistic behaviour of network participants. We present a m...
Vera Kartseva, Joris Hulstijn, Jaap Gordijn, Yao-H...
Customer centricity has long been a guiding principle for many businesses. However, it is usually limited to marketing existing products with as strong a customer focus as possibl...