This paper discusses a new application of data mining, quantifying the importance of responding to trigger events with reactive contacts. Trigger events happen during a customer’...
Online reviews provide consumers with valuable information that guides their decisions on a variety of fronts: from entertainment and shopping to medical services. Although the pr...
— Multi-criteria decision support (MCDS) is crucial in many business and web applications such as web searches, B2B portals and on-line commerce. Such MCDS applications need to r...
In many settings, agents need to identify competent partners to assist them in accomplishing tasks. Direct experience may not provide sufficient data to learn the competence of ot...
Demand for quality software has undergone with rapid growth during the last few years. This is leading to an increase in the development of metrics for measuring the properties of...
K. K. Aggarwal, Yogesh Singh, Arvinder Kaur, Ruchi...