User-Centered Design is surprisingly difficult. One of the biggest issues, certainly for those with no HCI or usability experience, is a lack of appreciation of how users think an...
Despite being an important channel for end-user assistance, few studies have directly investigated the interactions that occur in modern-day practice of software product support. ...
Parmit K. Chilana, Tovi Grossman, George W. Fitzma...
Researchers have previously looked into the problem of determining if a given set of security hardening measures can effectively make a networked system secure. Many of them also...
Distributed problem solving by a multiagent system represents a promising approach to solving complex computational problems. However, many multiagent systems require certain degr...
A service-oriented architecture enables composite applications that support business processes to be defined and built dynamically from loosely coupled and interoperable web servi...