Publicly accessible bug report repositories maintained by free / open source development communities provide vast stores of data about distributed software problem management (SWP...
Current trends in collaborative business emphasize the importance of business process support within and between organizations. These process participants are increasingly distrib...
In this paper, we describe two mission critical applications currently deployed by Telecom Italia in the Operations Support System domains. The first one called "Network Neut...
The advent of the Internet has strongly influenced modern software systems. Existing intranet solutions are being gradually replaced with www services available everywhere and at ...
The key premise of an organization is to allow more efficient production, including production of high quality software. To achieve that, an organization defines roles and reporti...