Computer-mediated communication (CMC) is thought to be inadequate when one needs to establish trust. If, however, people meet before using CMC, they trust each other, trust being ...
Jun Zheng, Elizabeth S. Veinott, Nathan Bos, Judit...
In this study, we analyzed people's conceptions of AIBO, a robotic pet, through their spontaneous postings in online AIBO discussion forums. Results showed that AIBO psycholo...
Peter H. Kahn Jr., Batya Friedman, Jennifer Hagman
Breakdown analysis involves decomposing data into subgroups to allow for comparison and identification of problem areas. Good analysis requires the ability to group data based on ...
Sandeep Prabhakar, Nathan Conklin, Chris North, Mu...
Navigating through new voicemail messages to find messages of interest is a time-consuming task, particularly for high-volume users. When checking messages under a time constraint...
Artifacts—representations that express properties or captured information—can serve to inspire, represent, and manage the decisions made throughout the design process. This wo...
D. Scott McCrickard, Michael E. Atwood, Gayle Curt...