Despite being an important channel for end-user assistance, few studies have directly investigated the interactions that occur in modern-day practice of software product support. ...
Parmit K. Chilana, Tovi Grossman, George W. Fitzma...
Before performing drastic changes to a project, it is worthwhile to thoroughly explore the available options within the current structure of a project. An alternative to drastic c...
Tim Menzies, Steve Williams, Barry W. Boehm, Jairu...
Analysis of anomalies reported during testing of a project can tell a lot about how well the processes and products work. Still, organizations rarely use anomaly reports for more t...
In event stream applications, events flow through a network of components that perform various types of operations, e.g., filtering, aggregation, transformation. When the operatio...