Abstract. Speech quality, as perceived by the users of Voice over Internet Protocol (VoIP) telephony, is critically important to the uptake of this service. VoIP quality can be deg...
Adil Raja, R. Muhammad Atif Azad, Colin Flanagan, ...
Organisations that follow the CMM-road towards software process improvement tend to spend large amounts of money and effort. This is certainly the case in the company ING which le...
Rob J. Kusters, Jos J. M. Trienekens, Wilmar Hasso...
Abstract. As communication technologies are becoming more and more advanced, the opportunities to deliver improved, user friendly services using these technologies are increasing. ...
Many authorities have started to use web sites to provide services based on transactions. The guiding vision is often a process portal for citizens that provides access to the cou...
As the number of available Web services increases, there is a growing demand to find the service that best fits the user's requirements. Especially, when a set of services fu...