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128
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COR
2011
14 years 7 months ago
An improved multi-objective evolutionary algorithm for the vehicle routing problem with time windows
The Vehicle Routing Problem with Time Windows is a complex combinatorial problem with many real-world applications in transportation and distribution logistics. Its main objective...
Abel Garcia-Najera, John A. Bullinaria
MANSCI
2008
119views more  MANSCI 2008»
15 years 12 days ago
Service-Level Differentiation in Call Centers with Fully Flexible Servers
We study large-scale service systems with multiple customer classes and many statistically identical servers. The following question is addressed: How many servers are required (s...
Itay Gurvich, Mor Armony, Avishai Mandelbaum
DEXAW
2004
IEEE
93views Database» more  DEXAW 2004»
15 years 4 months ago
QoS in Ontology-Based Service Classification and Discovery
Nowadays, many different organizations which operate in the Web distributed environment become more and more dependent on services to automate their activities and to improve thei...
Devis Bianchini, Valeria De Antonellis, Michele Me...
JPDC
2007
86views more  JPDC 2007»
15 years 10 days ago
Strategies to create platforms for differentiated services from dedicated and opportunistic resources
This paper is proposing a new platform for implementing services in future service oriented architectures. The basic premise of our proposal is that by combining large volume of u...
Shah Asaduzzaman, Muthucumaru Maheswaran
122
Voted
ICSM
1995
IEEE
15 years 4 months ago
Discovering relationships between service and customer satisfaction
Organizations spend significant resources tracking customer satisfaction and managing service delivery. Although a great deal of effort is expended in understanding what goes on w...
Michael Buckley, Ram Chillarege