The Vehicle Routing Problem with Time Windows is a complex combinatorial problem with many real-world applications in transportation and distribution logistics. Its main objective...
We study large-scale service systems with multiple customer classes and many statistically identical servers. The following question is addressed: How many servers are required (s...
Nowadays, many different organizations which operate in the Web distributed environment become more and more dependent on services to automate their activities and to improve thei...
Devis Bianchini, Valeria De Antonellis, Michele Me...
This paper is proposing a new platform for implementing services in future service oriented architectures. The basic premise of our proposal is that by combining large volume of u...
Organizations spend significant resources tracking customer satisfaction and managing service delivery. Although a great deal of effort is expended in understanding what goes on w...