Mobile phones are among the most popular consumer devices and the recent developments of 3G networks and smart phones enable users to watch video programs by subscribing data plan...
Most Internet services rely on the traditional client-server model, where the quality of services usually depends on the performance of those servers. In this paper, we propose a ...
Chei-Yol Kim, Sung-Hoon Sohn, Baik-Song Ahn, Gyu-I...
Managing healthcare delivery systems plays an important role for healthcare providers in order to have high quality service performances. Inpatient pharmacy delivery systems are o...
Abstract. The collaborative creation of value is the central tenet of services science. In particular, then, the quality of a service encounter would depend on the mutual expectati...
Abstract— Service availability is one of the most closely scrutinized metrics in offering network services. It is important to costeffectively provision a managed and differentia...
Dahai Xu, Ying Li, Mung Chiang, A. Robert Calderba...