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» Improving quality of service in videogames
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69
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IEAAIE
2010
Springer
14 years 7 months ago
Improving Timetable Quality in Scheduled Transit Networks
This work deals with an original problem with regard to the traditionally sequential planning process in public transit networks. This problem aims at modifying the network's ...
Valérie Guihaire, Jin-Kao Hao
SOPR
1998
117views more  SOPR 1998»
14 years 9 months ago
Towards mature IT services
Many organizations provide information technology services, either to external or internal customers. They maintain software, operate information systems, manage and maintain work...
Frank Niessink, Hans van Vliet
VLDB
2001
ACM
100views Database» more  VLDB 2001»
15 years 1 months ago
Improving Business Process Quality through Exception Understanding, Prediction, and Prevention
Business process automation technologies are being increasingly used by many companies to improve the efficiency of both internal processes as well as of e-services offered to cus...
Daniela Grigori, Fabio Casati, Umeshwar Dayal, Min...
HICSS
2009
IEEE
101views Biometrics» more  HICSS 2009»
15 years 4 months ago
A Cost-Based Model for Improving Customer Waiting Times
The effective management of a service organization requires measuring system performance on many attributes. Customer waiting time is inherent to nearly all service operations and...
Alfred L. Guiffrida, Michael J. Messina
81
Voted
SASO
2007
IEEE
15 years 3 months ago
Improving ICE Service Selection in a P2P System using the Gradient Topology
Internet Connectivity Establishment (ICE) is becoming increasingly important for P2P systems on the open Internet, as it enables NAT-bound peers to provide accessible services. A ...
Jim Dowling, Jan Sacha, Seif Haridi