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» Influence Factors of Understanding Business Process Models
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ISPW
2007
IEEE
15 years 4 months ago
Coping with the Cone of Uncertainty: An Empirical Study of the SAIV Process Model
There is large uncertainty with the software cost in the early stages of software development due to requirement volatility, incomplete understanding of product domain, reuse oppor...
Da Yang, Barry W. Boehm, Ye Yang, Qing Wang, Mings...
BPM
2009
Springer
195views Business» more  BPM 2009»
15 years 4 months ago
Process Mining: Fuzzy Clustering and Performance Visualization
The goal of performance analysis of business processes is to gain insights into operational processes, for the purpose of optimizing them. To intuitively show which parts of the pr...
Boudewijn F. van Dongen, A. Adriansyah
HICSS
2008
IEEE
229views Biometrics» more  HICSS 2008»
15 years 4 months ago
The Business Value of CRM Systems: A Resource-Based Perspective
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Shutao Dong, Kevin Zhu
EDOC
2007
IEEE
15 years 4 months ago
An Analysis Framework for Mobile Workforce Automation
In this paper we introduce an analysis framework for mobile workforce automation. The framework is based on the findings from earlier research as well as on an analysis of 27 rec...
Volker Gruhn, André Köhler
DEXAW
2003
IEEE
168views Database» more  DEXAW 2003»
15 years 3 months ago
Visualisation of (Distributed) Process Execution based on Extended BPMN
In order to create, share and improve knowledge on business processes, humans need a common, readable and preferably visual notation. So far, a lot of effort has been put into vis...
Mariusz Momotko, Bartosz Nowicki