We analyze help-seeking strategies in two large tech support boards and observe a number of previously unreported differences between tech support boards and other types of online...
Web pages can be modeled as nodes in a social network, and hyperlinks between pages form links (relationships) between the nodes. Links may take the form of comments, for example ...
Introducing enterprise information systems (EIS) is usually associated with high costs. It is therefore crucial to understand those factors that determine or influence these costs....
Immersive and engaging are words often used interchangeably to describe the player’s experience of gameplay without clear distinction between what these terms refer to, and with...
Decades of research have explored factors that can influence green behavior. However, much less is known about the ways in which technology in general, and social technologies in ...
Jennifer Mankoff, Susan R. Fussell, Tawanna Dillah...