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MISQ
1998
61views more  MISQ 1998»
15 years 1 months ago
Measuring Information Systems Service Quality: Lessons From Two Longitudinal Case Studies
Richard T. Watson, Leyland F. Pitt, C. Bruce Kavan
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SQJ
2011
63views more  SQJ 2011»
14 years 8 months ago
Toward objective software process information: experiences from a case study
Jana Samalikova, Rob J. Kusters, Jos J. M. Trienek...