Web Service (WS) technology represents a fundamental shift in the way web applications are developed for e-business. It is becoming the next paradigm to deploy business services o...
Text classification has matured as a research discipline over the last decade. Independently, business intelligence over structured databases has long been a source of insights fo...
We argue that expert finding is sensitive to multiple document features in an organization, and therefore, can benefit from the incorporation of these document features. We propos...
The research presented in this paper is part of a larger study of the organizational impacts of information systems on knowledge work. The phase of the research reported in the pa...
This work presents experiences with the adopting of a workflow management system in a large financial institution. We describe the gradual evolution of a traditional work process,...