Think-aloud testing is a widely employed usability evaluation method, yet its use in practice is rarely studied. We report an explorative study of 14 think-aloud sessions, the aud...
Few users of computer applications seek help from the documentation. This paper reports the results of an empirical study of why this is so and examines how, in real work, users s...
The concurrent growth of on-line communities exhibiting large-scale social structure, and of large decentralized peer-to-peer file-sharing systems, has stimulated new interest in...
Personal assistants need to allow the user to interact with the system in a flexible and adaptive way such as through spoken language dialogue. In this research we focus on an ap...
Civil infrastructure provides the range of essential services generally necessary to support a nation’s economy and quality of life—arguably entire economies rely on the abili...