Context: Measurement programs have been around for several decades but have been often misused or misunderstood by managers and developers. This misunderstanding prevented their a...
Houari A. Sahraoui, Lionel C. Briand, Yann-Gaë...
A key trend in (electronic) commerce is a demand for higher levels of expressiveness in the mechanisms that mediate interactions. We develop a theory that ties the expressiveness ...
This paper explores the impact of enterprise-wide processes and technologies on group relations and exchanges. We examine the use of Customer Relationship Management (CRM) tools i...
Melissa Cefkin, Jakita O. Thomas, Jeanette Blomber...
Abstract. Supply chains are a current, challenging problem for agentbased electronic commerce. Motivated by the Trading Agent Competition Supply Chain Management (TAC SCM) scenario...
Reputation is a fundamental instrument of partner selection. Developed within the domain of electronic auctions, reputation technology is being been imported into other applicatio...