Social media services have spread throughout the world in just a few years. They have become not only a new source of information, but also new mechanisms for societies world-wide...
Barbara Poblete, Ruth Garcia, Marcelo Mendoza, Ale...
This paper offers a fresh perspective to study the role and implications of information and communications technologies (ICT) in processes of local democracy. It moves away from ea...
Visualization plays an important role in social networks analysis to explore and investigate individual and groups behaviours. Therefore, different approaches have been proposed f...
Maria Chiara Caschera, Fernando Ferri, Patrizia Gr...
The structure of customer communication network provides us a natural way to understand customers’ relationships. Traditional customer relationship management (CRM) methods focu...