Representations are at work in IT technology. As plans of and for work, they enable cooperation, coordination, accountability and control, which have to be balanced off against ea...
This paper presents research on the use of household lists. Drawing on an ethnographic study of mothers’ work, it focuses on the centrality of paper lists in home- and child-car...
This talk discusses how to strike a good balance between making the user an active co-constructor of system functionality versus making a too strong, interpretative design that do...
Agent based workflow systems are being discussed by many researchers for a long time. In this paper we present a new collaborative approach for workflow systems. Agents collaborate...
We outline some of the benefits of shared visual information for collaborative repair tasks and report on a study comparing collaborative performance on a manual task by workers a...