Taylor Enterprise Dynamics (Taylor ED) is an objectoriented software system used to model, simulate, visualize, and monitor dynamic-flow process activities and systems. Atoms are ...
Abstract. In recent years ontologies – shared conceptualizations of some domain – are increasingly seen as the key to further automation of information processing. Although man...
: Virtual Enterprises are an emerging model for the organization of innovative enterprises. They are characterized by brief relationships and geographical dispersion of members. E-...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...