Inbound call center operations are challenging to manage; there is considerable uncertainty in estimates of arrival rates, and the operation is often subject to strict service lev...
Thomas R. Robbins, Terry P. Harrison, Deborah J. M...
Recent years have seen a proliferation of work on the Semantic Web, an initiative to enable intelligent agents to reason about and utilize World Wide Web content and services. Con...
Requirements engineering (RE) is concerned with the identification of the goals to be achieved by the envisioned system, the operationalization of such goals into services and con...
MapReduce provides a parallel and scalable programming model for data-intensive business and scientific applications. MapReduce and its de facto open source project, called Hadoop...
A repository is a shareddatabaseof information aboutengineeredartifacts.Wedefinea repository manager to be a databaseapplication that suPports checkout/checkin, version and config...