Educational Multimedia (EMM) is becoming a mature and integral part of teaching and learning systems, mainly due to its ability improve teaching and learning. However, EMM selecti...
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
The European Commission's eEurope initiative aims to bring every citizen, home, school, business and administration online to create a digitally literate Europe. The value lie...
This paper presents a methodology for agent-oriented analysis and design. The methodology is general, in that it is applicable to a wide range of multi-agent systems, and comprehe...
Michael Wooldridge, Nicholas R. Jennings, David Ki...
We present a formal model of negotiation between autonomous agents. The purpose of the negotiation is to reach an agreement about the provision of a service by one agent for anoth...
Peyman Faratin, Carles Sierra, Nicholas R. Jenning...