Online communities (OLCs) are gatherings of like -minded people, brought together in cyberspace by shared interests. Creating such communities is not a big challenge; sustaining m...
Nishikant Kapoor, Joseph A. Konstan, Loren G. Terv...
Growing threats to online banking security (e.g. phishing, personal identify fraud) and the personal nature of the data make the balance between security, trust and usability vita...
Studies have repeatedly shown that users are increasingly concerned about their privacy when they go online. In response to both public interest and regulatory pressures, privacy ...
Online communities can help people form productive relationships. Unfortunately, this potential is not always fulfilled: many communities fail, and designers don't have a sol...
Pamela J. Ludford, Dan Cosley, Dan Frankowski, Lor...
Two groups of 8 participants experimented two enhancements of standard online help for the general public during one hour: adaptive proactive (AP) assistance and multimodal user su...