As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Today a huge variety of methods to track and analyze the customers’ behavior in e-commerce systems is available. However, in traditional retail stores such systems are not widel...
Complex networks have been used successfully in scientific disciplines ranging from sociology to microbiology to describe systems of interacting units. Until recently, studies of...
Accelerating the learning curve of software maintainers working on systems with which they have little familiarity motivated this study. A working hypothesis was that automated me...
Lighting is a fundamental and important process in the 3D animation pipeline. Conventional lighting workflow is time-consuming and labor-intensive. A user must fiddle with a rang...