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KDD
1997
ACM
142views Data Mining» more  KDD 1997»
15 years 2 months ago
Knowledge Discovery in Integrated Call Centers: A Framework for Effective Customer-Driven Marketing
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Paul Xia
ICDCSW
2003
IEEE
15 years 3 months ago
Revealing the Retail Black Box by Interaction Sensing
Today a huge variety of methods to track and analyze the customers’ behavior in e-commerce systems is available. However, in traditional retail stores such systems are not widel...
Christian Decker, Uwe Kubach, Michael Beigl
ICDM
2007
IEEE
197views Data Mining» more  ICDM 2007»
15 years 4 months ago
Trend Motif: A Graph Mining Approach for Analysis of Dynamic Complex Networks
Complex networks have been used successfully in scientific disciplines ranging from sociology to microbiology to describe systems of interacting units. Until recently, studies of...
Ruoming Jin, Scott McCallen, Eivind Almaas
APSEC
2001
IEEE
15 years 1 months ago
Expert Maintainers' Strategies and Needs when Understanding Software: A Case Study Approach
Accelerating the learning curve of software maintainers working on systems with which they have little familiarity motivated this study. A working hypothesis was that automated me...
Christos Tjortjis, Paul J. Layzell
ISVC
2009
Springer
15 years 4 months ago
LightShop: An Interactive Lighting System Incorporating the 2D Image Editing Paradigm
Lighting is a fundamental and important process in the 3D animation pipeline. Conventional lighting workflow is time-consuming and labor-intensive. A user must fiddle with a rang...
Younghui Kim, Junyong Noh