This paper examines how different forms of linguistic similarity in a text-chat environment relate to the establishment of interpersonal trust. Sixty-two pairs played an iterative...
Lauren E. Scissors, Alastair J. Gill, Kathleen Ger...
Software developers are rooted in the written form of their code, yet they often draw diagrams representing their code. Unfortunately, we still know little about how and why they ...
Mauro Cherubini, Gina Venolia, Robert DeLine, Andr...
We describe a usage study of Netscan\Tech, a system that generates and publishes daily a range of social metrics across three dimensions: newsgroup, author, and thread, for a set ...
A. J. Bernheim Brush, Xiaoqing Wang, Tammara Combs...
Online communities need regular maintenance activities such as moderation and data input, tasks that typically fall to community owners. Communities that allow all members to part...
Dan Cosley, Dan Frankowski, Sara B. Kiesler, Loren...
Previous research suggests working on multiple projects may lead to stress and misallocation of attention. A modest redesign of Instant Messenger (IM) could help team members jugg...
Peter Scupelli, Sara B. Kiesler, Susan R. Fussell,...