There are many interactions that take place at a call centre; between the customer and agent, the agent and computer, and indirectly between the customer and computer. This paper ...
: People have a large amount of information that they wish to maintain awareness of, but yet forget to check or are too busy to check it on a regular basis. Examples of this inform...
Recognition technologies such as speech recognition and optical recognition are still, by themselves. not reliable enough for many practical uses in user interfaces However, by co...