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GRID
2007
Springer
15 years 9 months ago
CIC portal: a collaborative and scalable integration platform for high availability grid operations
— EGEE, along with its sister project LCG, manages the world’s largest Grid production infrastructure which is spreading nowadays over 260 sites in more than 40 countries. Just...
Osman Aidel, Alessandro Cavalli, Hélè...
SIGUCCS
2009
ACM
15 years 8 months ago
Frontline support at Princeton University: a centralized and decentralized approach
Frontline support and maintenance for desktop hardware and software systems at Princeton University has been uniquely structured, allowing the benefits of centralization and the f...
Maureen A. Novozinsky, Evelyne S. Roach, Leila M. ...
127
Voted
LISA
1998
15 years 4 months ago
SEPP: Software Installation and Sharing System
SEPP is an application installation, sharing and packaging solution for large, decentrally managed Unix environments. SEPP can be used without making modifications to the organiza...
Tobias Oetiker
120
Voted
MANSCI
2008
116views more  MANSCI 2008»
15 years 3 months ago
Call Center Outsourcing: Coordinating Staffing Level and Service Quality
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
Z. Justin Ren, Yong-Pin Zhou
138
Voted
MSOM
2007
118views more  MSOM 2007»
15 years 3 months ago
What Can Be Learned from Classical Inventory Models? A Cross-Industry Exploratory Investigation
: Classical inventory models offer a variety of insights into the optimal way to manage inventories of individual products. However, top managers and industry analysts are often co...
Sergey Rumyantsev, Serguei Netessine