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CAISE
2006
Springer
15 years 3 months ago
Using Process Mining to Analyze and Improve Process Flexibility
Abstract. Contemporary information systems struggle with the requirement to provide flexibility and process support while still enforcing some degree of control. Workflow managemen...
Wil M. P. van der Aalst, Christian W. Günther...
CANDT
2009
15 years 28 days ago
Overhearing the crowd: an empirical examination of conversation reuse in a technical support community
This paper describes a mixed method, empirical analysis of conversation reuse in an online technical support community. I find that the same characteristics that make the conversa...
Derek L. Hansen
WM
2003
15 years 1 months ago
Experience Management within Project Management Processes
: The business process revolution has had two impacts on project management: the recognition of a process perspective (such as the 39 appearing in the PMBOK), and the acknowledgeme...
Maya Kaner, Reuven Karni
AIME
2007
Springer
15 years 6 months ago
Healthcare Knowledge Management: The Art of the Possible
Abstract. Healthcare knowledge management is an active, yet not a well characterized research topic. In this chapter, we attempt to characterize healthcare knowledge management and...
Syed Sibte Raza Abidi
ECTEL
2007
Springer
15 years 6 months ago
Creation of Lithuanian Digital Library of Educational Resources and Services: the Hypothesis, Contemporary Practice, and Future
Currently national digital library of educational resources and services (DLE) for primary and secondary education is under implementation in Lithuania. The article aims to analyse...
Eugenijus Kurilovas, Svetlana Kubilinskiene