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CSCW
2004
ACM
15 years 3 months ago
Behind the help desk: evolution of a knowledge management system in a large organization
This paper examines the way in which a knowledge management system (KMS)—by which we mean the people, processes and software—came into being and evolved in response to a varie...
Christine Halverson, Thomas Erickson, Mark S. Acke...
HICSS
2007
IEEE
145views Biometrics» more  HICSS 2007»
15 years 4 months ago
Measuring Knowledge Management Projects: Fitting the Mosaic Pieces Together
This paper seeks to develop an integrated perspective on knowledge management (KM) project measurement. Based on a review of the existing literature, a theoretical framework which...
Alton Yeow-Kuan Chua, Dion Hoe-Lian Goh
IAT
2007
IEEE
15 years 4 months ago
Redefining Social Network Services: A Solution to Personal Information and Knowledge Management
Instead of aiming at the augmentation of human communication abilities as other social software does, social network services (SNS) provide better chances for people to enhance th...
Tingting Jiang, Daqing He
LWA
2007
14 years 11 months ago
Semantic Perspectives on Knowledge Management and E-Learning
Knowledge Management (KM) and E-Learning (EL) applications interface more and more as their objects of concern consist in ’captured knowledge’ resp. ’learning objects’, i....
Andrea Kohlhase
WIKIS
2010
ACM
14 years 10 months ago
ThinkFree: using a visual Wiki for IT knowledge management in a tertiary institution
We describe ThinkFree, an industrial Visual Wiki application which provides a way for end users to better explore knowledge of IT Enterprise Architecture assets that is held withi...
Christian Hirsch, John G. Hosking, John C. Grundy,...