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121

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PAKM
2000

107views Knowledge Management» more PAKM 2000»

Knowledge Management in the Service and Support Business

15 years 4 months ago

Download sunsite.informatik.rwth-aachen.de

As we are entering the New Millenium, we are witnessing a global shift toward a society of services. The evolution of the world's workforce structure indicates clearly the ma...

Kemal A. Delic, Umeshwar Dayal

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WINSYS
2007

63views Business» more WINSYS 2007»

Mobileaudit - A Tool for Contextual Knowledge Management

15 years 4 months ago

Download www.olafthiele.de

Olaf Thiele, Hartwig Knapp, Martin Schader, Nicola...

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152

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EKNOW
2010

241views Knowledge Management» more EKNOW 2010»

Identifying Knowledge Management Challenges in a Service Desk: A Case Study

15 years 4 months ago

Download www.uku.fi

Marko Jäntti, Jaakko Kalliokoski

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125

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HICSS
2007
IEEE

112views Biometrics» more HICSS 2007»

A Multi-agent Model to Develop Knowledge Management Systems

15 years 3 months ago

Download alarcos.inf-cr.uclm.es

Aurora Vizcaíno, Juan Pablo Soto, Javier Po...

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ICEIS
2007
IEEE

116views Information Technology» more ICEIS 2007»

An Adaptive Domain Knowledge Manager for Dialogue Systems

15 years 3 months ago

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