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» Knowledge as a Service and Knowledge Breaching
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EKNOW
2010
15 years 2 months ago
Identifying Knowledge Management Challenges in a Service Desk: A Case Study
Marko Jäntti, Jaakko Kalliokoski
60
Voted
HAIS
2010
Springer
15 years 2 months ago
Reconciling Knowledge in Social Tagging Web Services
Gonzalo A. Aranda-Corral, Joaquín Borrego-D...
IFIP
2010
Springer
15 years 9 days ago
Learning Collaboration Moderator Services: Supporting Knowledge Based Collaboration
Alok Kumar Choudhary, Jenny A. Harding, R. Swarnka...
120
Voted
DSS
2008
130views more  DSS 2008»
15 years 1 months ago
Knowledge representation concepts for automated SLA management
Outsourcing of complex IT infrastructure to IT service providers has increased substantially during the past years. IT service providers must be able to fulfil their service-qualit...
Adrian Paschke, Martin Bichler