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KDD
1997
ACM
142views Data Mining» more  KDD 1997»
15 years 11 months ago
Knowledge Discovery in Integrated Call Centers: A Framework for Effective Customer-Driven Marketing
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Paul Xia
BPM
2006
Springer
109views Business» more  BPM 2006»
15 years 11 months ago
A Generic Import Framework for Process Event Logs
Abstract. The application of process mining techniques to real-life corporate environments has been of an ad-hoc nature so far, focused on proving the concept. One major reason for...
Christian W. Günther, Wil M. P. van der Aalst
KDD
2010
ACM
161views Data Mining» more  KDD 2010»
15 years 9 months ago
Mass estimation and its applications
This paper introduces mass estimation—a base modelling mechanism in data mining. It provides the theoretical basis of mass and an efficient method to estimate mass. We show that...
Kai Ming Ting, Guang-Tong Zhou, Fei Tony Liu, Jame...
ACSW
2004
15 years 8 months ago
Early Assessment of Classification Performance
The ability to distinguish between objects is the fundamental to learning and intelligent behavior in general. The difference between two things is the information we seek; the pr...
Bostjan Brumen, Izidor Golob, Hannu Jaakkola, Tatj...
TCS
2008
15 years 7 months ago
Itemset frequency satisfiability: Complexity and axiomatization
Computing frequent itemsets is one of the most prominent problems in data mining. We study the following related problem, called FREQSAT, in depth: given some itemset-interval pai...
Toon Calders