As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Abstract. The application of process mining techniques to real-life corporate environments has been of an ad-hoc nature so far, focused on proving the concept. One major reason for...
This paper introduces mass estimation—a base modelling mechanism in data mining. It provides the theoretical basis of mass and an efficient method to estimate mass. We show that...
Kai Ming Ting, Guang-Tong Zhou, Fei Tony Liu, Jame...
The ability to distinguish between objects is the fundamental to learning and intelligent behavior in general. The difference between two things is the information we seek; the pr...
Bostjan Brumen, Izidor Golob, Hannu Jaakkola, Tatj...
Computing frequent itemsets is one of the most prominent problems in data mining. We study the following related problem, called FREQSAT, in depth: given some itemset-interval pai...