The Unified Software Development Process (USDP) and Unified Modeling Language (UML) have been now generally accepted as the standard methodology and modeling language for developin...
The globalization of software development helps to reduce business cost by outsourcing software design and development tasks. However, it also poses new challenges on the collabor...
Jing Dong, Sheng Yang, Dushyant S. Lad, Yongtao Su...
Resource pools are computing environments that offer virtualized access to shared resources. When used effectively they can align the use of capacity with business needs (flexi...
Jerry Rolia, Ludmila Cherkasova, Martin F. Arlitt,...
In a previous work we have presented a formal framework devoted to show the relevance of choreography and orchestration in the design of service oriented applications. Even if usef...
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...