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CONEXT
2009
ACM
14 years 10 months ago
Detecting network neutrality violations with causal inference
We present NANO, a system that detects when ISPs apply policies that discriminate against specific classes of applications, users, or destinations. Existing systems for detecting ...
Muhammad Mukarram Bin Tariq, Murtaza Motiwala, Nic...
MANSCI
2008
116views more  MANSCI 2008»
14 years 9 months ago
Call Center Outsourcing: Coordinating Staffing Level and Service Quality
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
Z. Justin Ren, Yong-Pin Zhou
JETAI
2007
131views more  JETAI 2007»
14 years 9 months ago
A computational architecture for heterogeneous reasoning
Reasoning, problem solving, indeed the general process of acquiring knowledge, is not an isolated, homogenous affair involving a one agent using a single form of representation, b...
Dave Barker-Plummer, John Etchemendy
MANSCI
2007
169views more  MANSCI 2007»
14 years 9 months ago
Performance Contracting in After-Sales Service Supply Chains
Performance-based contracting is reshaping service support supply chains in capital intensive industries such as aerospace and defense. Known as Power by the Hour in the private s...
Sang-Hyun Kim, Morris A. Cohen, Serguei Netessine
CORR
2011
Springer
189views Education» more  CORR 2011»
14 years 4 months ago
Peer Effects and Stability in Matching Markets
Many-to-one matching markets exist in numerous different forms, such as college admissions, matching medical interns to hospitals for residencies, assigning housing to college st...
Elizabeth Bodine-Baron, Christina Lee, Anthony Cho...