In this paper we present an architecture dedicated to an intelligently assisted educational tool which integrates within a unified framework software rational agents both at the m...
In this paper, we present a feasibility study in automating the insurance claims processing system related to automotive sector. In automobile insurance claims processing, usually...
t) Peter W. O’Hearn Queen Mary, University of London In the 1960s Dijkstra suggested that, in order to limit the complexity of potential process interactions, concurrent programs...
One important trend in enterprise-scale IT has been the increasing use of business-to-business integration (B2Bi) technologies to automate business processes that cross organisati...
Dean Kuo, Alan Fekete, Paul Greenfield, Julian Jan...
Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...