Expertise to assist people on complex tasks is often in short supply. One solution to this problem is to design systems that allow remote experts to help multiple people in simult...
Jeffrey Wong, Lui Min Oh, Jiazhi Ou, Carolyn Penst...
Instant messaging (IM) in the workplace has proven to be a valuable tool for facilitating informal communication. Its benefits, however, are generally limited to times when users ...
Many studies have been conducted on supporting communication in home and office spaces, but relatively few studies have explored supporting communication in large-scale public spa...
This paper sums up lessons learned from a sequence of cooperative design workshops where end users were enabled to design mobile systems through scenario building, role playing, a...
We have observed numerous times how young children find it difficult to use software that provides different functionality with each mouse button. To better learn how young childr...
Juan Pablo Hourcade, Benjamin B. Bederson, Allison...