178 search results - page 12 / 36 » Lessons Learned using CBR for Customer Support |
COOTS
1998
14 years 11 months ago
1998
This paper describes the design and implementation of the Mobile Objects and Agents (MOA) project at the Open Group Research Institute. MOA was designed to support migration, comm...
RE
2004
Springer
15 years 3 months ago
2004
Springer
This paper reports on our experience of eliciting and managing requirements on a large European-based multinational project, whose purpose is to create a system to support learnin...
CHI
2009
ACM
15 years 10 months ago
2009
ACM
In this case study, we describe our use of ECT, a tool intended to simplify the design and development of network-spanning applications. We have used ECT throughout the course of ...
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SAMT
2007
Springer
15 years 3 months ago
2007
Springer
This paper describes our experience developing a semantically-rich exploratory interface that integrates a suite of Newsfilm media sources and associated information. Indeed, the a...
JAISE
2011
14 years 15 days ago
2011
An awareness system was designed to provide peace of mind and a sense of connectedness to adults who care for an elderly parent living alone. The iterative design of the Aurama awa...