178 search results - page 21 / 36 » Lessons Learned using CBR for Customer Support |
80
Voted
KDD
2007
ACM
15 years 10 months ago
2007
ACM
Analyzing data on-board a spacecraft as it is collected enables several advanced spacecraft capabilities, such as prioritizing observations to make the best use of limited bandwid...
143
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UIST
2010
ACM
14 years 7 months ago
2010
ACM
We introduce TwinSpace, a flexible software infrastructure for combining interactive workspaces and collaborative virtual worlds. Its design is grounded in the need to support dee...
163
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VLDB
2006
ACM
15 years 9 months ago
2006
ACM
Abstract We explore the problem of portable and flexible privacy preserving access rights that permit access to a large collection of digital goods. Privacy-preserving access contr...
69
Voted
CIKM
2008
Springer
14 years 11 months ago
2008
Springer
In this paper we address the problem of extracting important (and unimportant) discourse patterns from call center conversations. Call centers provide dialog based calling-in supp...
WEBNET
2000
14 years 11 months ago
2000
: Web-based instruction and online learning are changing customary practices in education. As conventional patterns for content delivery are influenced by new and improving technol...