178 search results - page 23 / 36 » Lessons Learned using CBR for Customer Support |
INTERACT
2003
14 years 11 months ago
2003
: Technology to support groups is rapidly growing in use and in its impact on us, our organizations, and society. Some very important trends are only now being identified, as use o...
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DSS
2008
14 years 9 months ago
2008
While small-scale search engines in specific domains and languages are increasingly used by Web users, most existing search engine development tools do not support the development...
IPM
2008
14 years 9 months ago
2008
Interactive Cross-Language Information Retrieval (CLIR), a process in which searcher and system collaborate to find documents that satisfy an information need regardless of the la...
TMA
2010
Springer
15 years 4 months ago
2010
Springer
In this work we discuss the use of passive measurements of TCP performance indicators in support of network operation and troubleshooting, presenting a case-study from a real 3G ce...
HICSS
2005
IEEE
15 years 3 months ago
2005
IEEE
Informal conversations occur all day long among employees. These conversations allow employees to share experience such as innovative ideas for performing a task. Internalizing th...