178 search results - page 27 / 36 » Lessons Learned using CBR for Customer Support |
CCGRID
2005
IEEE
15 years 3 months ago
2005
IEEE
We describe a case study that uses grid computing techniques to support the collaborative learning of high school students investigating cosmic rays. Students gather and upload sc...
MOBISYS
2004
ACM
15 years 9 months ago
2004
ACM
The focus of surveillance missions is to acquire and verify information about enemy capabilities and positions of hostile targets. Such missions often involve a high element of ri...
90
Voted
ICSE
2004
IEEE-ACM
15 years 9 months ago
2004
IEEE-ACM
Connectors and connector wrappers explicitly specify the protocol of interaction among components and afford the reusable application of extra-functional behaviors, such as reliabi...
CSCW
2006
ACM
15 years 3 months ago
2006
ACM
This work seeks to strengthen interaction within a research community through a centrally-located physical device that presents online presence information in a semi-public space....
84
Voted
ICSM
2002
IEEE
15 years 2 months ago
2002
IEEE
In examining software maintenance processes for improvement opportunities, an obvious choice is information flow. Obtaining accurate, up-to-date, and useful information about a sy...